Customer Service
  • Help Center
  • My Account Help
  • Shipping
  • Return
  • Order Status
  • Ordering & Payment
  • Size Chart
  • Contact Us
  • Purchasing Policy
  • Privacy Policy
  • Terms and Condition
  • About Us

CUSTOMER SERVICE



BY PHONE

USA and Canada
T 949-945-7803


Other Countries
1-949-945-7803

Monday-Thursday
10 AM - 5PM PST
English only


BY EMAIL 

English
Korean
Japanese
Spanish
French
German
Russian
China
info@hera21.net
info@hera21.net
info@hera21.net
24 hours a day
7 days a week
English/Korean
info@hera21.net  

24 hours a day
7 days a week
English/Korean
 

LIVE CHAT

Please check status

10am to 5pm
Pacific time
Monday to Thursday
English only

IPHONE APP SUPPORT


USA and Canada1-949-945-7803Other Countries1-949-945-7803INFO@HERA21.NET

LIVE CUSTOMER SERVICE UPDATES

CUSTOMER SERVICE



BY PHONE

USA and Canada
T 949-945-7803


Other Countries
1-949-945-7803

Monday-Thursday
10 AM - 5PM PST
English only


BY EMAIL 

English
Korean
Japanese
Spanish
French
German
Russian
China
info@hera21.net
info@hera21.net
info@hera21.net
24 hours a day
7 days a week
English/Korean
info@hera21.net  

24 hours a day
7 days a week
English/Korean
 

LIVE CHAT

Please check status

10am to 5pm
Pacific time
Monday to Thursday
English only

IPHONE APP SUPPORT


USA and Canada1-949-945-7803Other Countries1-949-945-7803INFO@HERA21.NET

LIVE CUSTOMER SERVICE UPDATES

SHIPPING

we ship fast!:

Most non-custom(personalized) or dye orders are shipped out within 24 hours of busienss day. Please be advised that international order "only may" take up to 2-3 busienss day to be shipped out. you will receive automatic invoice and shipment notification when you rorder has been shipped. it incldues a link to the online tracking number.
 

FREE SHIPPING POLICY:

All domestic shipments to the 48 states via UPS Ground will be given to order over
1: $ 250.00 (excluding display, extension, and wigs)
2: $ 700.00 for any order with Hair Extensions, Wigs catagories

Follwoing Conditions are additional for Free Shipping 
Alaska & Hwaii
1: Eligible on orders above $ 1,000.00
2: Total must exceed $ 1,000.00 aftrer all eligible discount, credits, and deductions have been calculated

East Coast (4 to 5 days Transit Times) | Free Faster Shipping Upgrade 
1. Elgibile on orders above $ 2,500.00
2. Process Time: 24~48 hours
3. Total must exceed $ 2,500.00 aftrer all eligible discount, credits, and deductions have been calculated

We Reserve the right to change/discontinue any and all promotinos at any time without prior notice.
We are unable to ship to APF/FPO/AND P.O. Box Addresses.

 

TERMS & CONDITIONS:

 
  • UPS guarantees on-schedule delivery of packages shipped via  Air Services, 2nd, 3 days,
  • Last Pick & UPS aren't liable for any form of reimbursement on shippoing charge 
    1: Unavailability, 2: Refusal to accept the shipment, 3: Acts of God(Natural Diasters)
  • Wrong Address Correction
    If in any case there is an error / your billing and shippoing information needs to be corrected, you will be assessed the following
  • 1: If your address is residential, but marked as commerical will be $ 4.00
  • 2: If in any matter a number, name, avenue, street, blvd, etc needs to be corrcted, there will be $12.00 correction fees.
  • Doesn't ship to P.O. Boxes or APOs

 

SHIPPING & HANDLING RATE:

Shipping and handling charges are determined by the merchandise dollar amount and the weight of your package.


All orders are subject to verification If there are any backordered items,the total shipping charges will be allocated proportionally and charged according to the dollar amount and the weight of the package Backordered item won't be charged when order is shipped.

All Shipment is under F.O.B(Freight On Board) Term;
1. Buyers Pay for Shipping Cost(also freeshipping)
2. Take Responsibility/Liability
3. Any damages/Lost during transit) for the goods when goods leaves Last Pick's Premises.



countries we ship to

We, Last-pick.com, fully cooperate with US federal government trade policy.  We niether ship nor trade any country we aren't allow to trade by the law. We will correct any inaccurate information below. 

Please see list of countries we can't trade with at US Treasury Website, before you contact us.

  • Albania
  • Algeria
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • Gabon
  • Georgia
  • Germany
  • Ghana
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Korea, Republic of South Korea
  • Kuwait
  • Kyrgyzstan
  • Latvia
  • Lesotho
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Monaco
  • Mongolia
  • Morocco
  • Mozambique
  • Namibia
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Niue
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Spain
  • Sri Lanka
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Tanzania, United Republic of
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turks and Caicos Islands
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • Uzbekistan
  • Venezuela
  • Vietnam
  • Virgin Islands, U.S.
  • Zambia

INTERNATIONAL SHIPPING:

Some products cannnot be shipped to international destinations. So please kindly submit an email to us at info@last-pick.com , if you'd liek to discuss international orders

currency conversions:

All prices listed are in US dollars and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but it will match very closely with the going exchange rates in general. To get an estimate of approximately what the exchange rate currently is, click the below link: 

XE.com - Foreign Exchange Rate Calculator 

(Please note that LP doesn't make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)

taxes and duties:

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

shipping method:same  day on orders before 10am pst

  • The transit time for your shipment depends entirely on your method of shipping, and in the case of order placed with UPS Ground, how far you are located in relation to us.
  • Customer who needs to receive the package quicker could select from following UPS options during check-out: UPS Next day, UPS 2nd day, UPS 3 day select.
  • Priority shipping: Guaranteed to ship the same day it is processed, as long as the order is received before our daily cutoff time of 10 a.m. Pacific Standard Time.
  • UPS Ground: Package will be sent out within 1~2 business days of the order being put into process.
  • UPS GROUND(Standard Shipping) Transit Time within U.S.A.
  • Except Alaska, Hwaii, Puerto Rico: 
    Is approximately 1 ~ 7 business day from Ship-Out date(Excluding weekends & UPS Holiday)
  • Southern California     :   1 day. Other parts will be 2 business day
  • NV, UT, AZ     :    Approx. 2 Business days
  • WA, OR, ID, MT, WY, CO, NM, AK, OK, and other parts of TX    :   Approx 3 Busienss Days
  • ME, VT, NY, VA, WV, CT, RI, MA, and some parts of SC, NC, ND, NM   : Approx 5 Business Days 
  • Other States not mentioned Above   :  May take approx. 4 ~ 5 business days

 








RETURN & EXCHANGE POLICY

Welome!  All SALES ARE FINAL!

 

We take great pride in our reputation for high quality and excellent value and in order to keep our PRICE as low as possible, we normally do not accept return or  exchange.  In any case, if you aren't satisfied with a purchase/damaged(during transporation), we will assist you with a prompt replacement of your returns(s) or inventory doesn't permit; then you will be give a store credit.

All return must be notified within 3 days of delviered date & be shipped out to us right away once it is approved. it must be accompanied by an RMA number, RMA form, or copy of your invoice

Contact us to obtain RMA by email, chat, or phone

If you cannot obtain an RMA form. please include a copy of your invoice and write it on the top right corner.

 

General packaging and return information

- Along with an RMA form, package your reutrn a secure box

- Ship by using usps, ups, or any other legimate shipping compan. (Please note any shipping return expense is your expense)

-  We don't send return label

- Return Grace period is 3 days from the delivered date.

- We aren't responsible for any lost or damanged package(s), so please ship your package insured with tracking for your safety

- Any returns receive due to poor package, will not be honored

- Any returns with no items code or invoice number, will not be honored

- Items must be in orginal condition, otherwise won't be honored (Please no marking on packaging, remove price tags(or stickers), etcs)

- Unauthorized return, wrong items, not original condition items would be shipped back at buyer's expense

- Restockign fee is 20%

- For any returend due to failure deliver, i.e., multiple delviery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus orginal shipping cost as well as 20% restockign fee

- Return & Exchange as store credit only

- Return under freeshipping promotion : $250(total invoice) - $20 (shipping) = $230 as store credit

- keep your shipping receipt until you have fully received your credit

- shippingf fee(both ways) won't be given as store credit

 

How to return or exchange
All return must be in original condition :
  • - Please make sure item(s) is in original sellerable condition meaning they weren't sold to your customers, no marking, no tagging, in the vinyl packge;
  • - Wrap them up each in secure burbles we have sent you along the package;
  • - Please try to use the box we have shipped otherwise please use strong secure box to prevent damanges;
  • - Contact us for RMA number via chat, email. email is normally fastest way.
  • - Please in cludeRMA number or copy of invocie after confirmation with us
  • - Tape the box and take it to shipping agent; i.e., UPS, Fedex, USPS, DHL
  • - May be a good idea to ontain tracking information
  • - Please read rest of information above.

Thank you!

 
 
Our return address

HERA21.COM
3183 Wilshire blvd, #196-A4
Los Angeles, California 90010 USA
1-949-945-7803

 

ORDER STATUS

Desire to know what happened to your order without logging in?
write down your order # . It will save your time! : )
 

 

    • Enter the billing last name and email/ZIP as in the order billing address.

 

 

 

 

 
ORDERING & PAYMENT
SIZE CHARTS & PRODUCT INFORMATION

These size charts are intended to be a general guideline. Sizing and cut will vary between brands. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email, phone, or live chat.

You will find links to these charts throughout the website.

Denim US UK AU FR IT JP China (Tops) China (Bottoms)
XXS 24 0 4 4 32 36, 38 3 155/76A 155/64A
P/XS 25,26 2 6 6 34 38 5 160/80A 160/66A
S 27.28 4 8 8 36 40 7 165/84A 165/68A
M 29,30 6 10 10 38 42 9 170/88A 170/70A
L 30 8 12 12 40 44 11 175/92A 175/72A
XL 31,32 10 14 14 42 46 13 175/96A 175/74A
XXL 32 12 16 16 44 48 15 180/100A 180/76A
 
Because sizing and cut will vary between brands, please use this chart as a general guide. If you are between sizes or need assistance selecting the proper size, please contact Customer Service.
 
share your thoughts with us
Send us a love letter or offer some constructive criticism.
Need further assistance? Contact Customer Service

PRIVACY NOTICE



Hera21.com (the “Websites”) Privacy Notice
Last updated: April 22, 2014.
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.By visiting the Websites, you are accepting the practices described in this Privacy Notice.

    • What Personal Information About Customers Do the Websites Gather?
    • What About Cookies?
    • Do The Websites Share the Information They Receive?
    • How Secure Is Information About Me?
    • Which Information Can I Access?
    • What Choices Do I Have?
    • Are Children Allowed to Use the Websites?
    • Conditions of Use, Notices, and Revisions
    • Examples of Information Collected

 

What Personal Information About Customers Do the Websites Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Websites or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses the Websites or advertisements and other content served by or on behalf of the Websites on other web sites. Click here to see examples of the information we receive.
  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from the Websites if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Email Preferences or unsubscribe by clicking the unsubscribe link at the bottom of any of our e-mails.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

What About Cookies?
  • Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as personalized advertisements on other web sites and storage of items in your Shopping Cart between visits.
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the web site of its manufacturer. Because cookies allow you to take advantage of some of the Websites’ essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any products and services that require you to Sign in.

Do the Websites Share the Information They Receive?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with our parent corporation, Alan Fisher, Inc., and the subsidiaries it controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
  • Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, these businesses might sell offerings to you directly through the Websites. In other cases, we might sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Promotional Offers: Sometimes we send offers to selected groups of our customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Email Preferences or unsubscribe by clicking the unsubscribe link at the bottom of any of our e-mails.
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Alan Fisher Inc, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Hera21 and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use aand other agreements; or protect the rights, property, or safety of the Websites, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?
  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?
The Websites give you access to a broad range of information about your account and your interactions with the Websites for the limited purpose of viewing and, in certain cases, updating that information. 

What Choices Do I Have?
    • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Website features as Wish List, My Hearts and Customer Reviews.
    • You can add or update certain information on pages such as those referenced in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive e-mail or other mail from us, please adjust your Email Preferences or unsubscribe by clicking the unsubscribe link at the bottom of any of our e-mails.
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the web site of its manufacturer. Because cookies allow you to take advantage of some of the Websites’ essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any products and services that require you to Sign in

Are Children Allowed to Use the Websites?
The Websites do not sell products for purchase by children. If you are under 18, you may use the Websites only with the involvement of a parent or guardian. 

Conditions of Use, Notices, and Revisions
If you choose to visit the Websites, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy relating to the Websites, please emailinfo@hera21.netwith a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 

Related Practices and Information

Examples of Information Collected
Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through the Websites; provide information in My Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists, My Hearts, My Designers or other shopping lists; or provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; e-mail addresses of your friends and other people; and content of reviews and e-mails to us. 

Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Websites, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our phone number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Websites for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; search results and links, including paid listings; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access
Examples of information you can access easily at the Websites include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, and address book); payment settings (including credit card information and gift certificate balances); e-mail notification settings (including Product Availability Alerts and newsletters); shopping lists (including Wish List, My Hearts and My Designers); and My Account (including your product Reviews, personal profile, and Wish List).

 

Conditions of Use



Last updated: April 3, 2014
Welcome to Hera21.com (the “Websites”). Alan Fisher Inc and/or its affiliates (Alan Fisher, Hera21, Wholesalefashionjewelry21) provide website features and other products and services to you when you visit or shop at the Websites, use Hera21 products or services, use Hera21 applications for mobile, or use software provided by Hera21in connection with any of the foregoing (collectively, t “Hera21Services”). Hera21provides the Hera21Services subject to the following conditions. By using Hera21 Services, you agree to these conditions. Please read them carefully. We offer a wide range of Hera21Services, and sometimes additional terms may apply. When you use a Hera21 Service (for example, My Account, Gift Certificates or Hera21 applications for mobile) you also will be subject to the guidelines, terms and agreements applicable to that Hera21Service (Service Terms). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control. 

Please take enough time to review below. By accessing or using the Services, including purchasing any prducts through the services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these terms; (2)that you have the right,authority, and capacity to abide by these term; (3) to comply with all aplicable laws, rules and regulations concerning your access to and use of the services; and (4) you are of legal age to form a binding contract and are not a person barred  from receiving service under the lawas of the United States or another applicable jurisdiction. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those addtional terms will become part of these Terms when you use those services.

We reserves the right to update, change, modify or otherwise after these terms at any time. if any materials changes are made to these terms, last-pick.com may notify you by position the revised terms on the services. ANY ACCESS OR USE OF THE SERVICES BY YOU AFTER THE CHANGES GO INTO EFFECT SHALL CONSITITUTE AND BE DEEMED YOUR AGREEMENT TO THESE TERMS. if you do not want to be bound by these Terms, simple do not use our services.

We may terminate the Services or any portion thereof, any website or webpage within the Services or any products or services offered through the Services, or terminate your right to access or use the Services or any portion thereof without notice and at any time for any reason. In the event of such termination, you are no longer authorized to access the Services, and the restrictions imposed on you with respect to the Content (as defined herein), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms, shall each survive such termination.



Privacy
Please review our Privacy Notice, which also governs your use of Hera21 Services, to understand our practices.

Electronic Communications
When you use any Hera21 Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on the Websites or through the other Hera21 Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

Copyright
All content included in or made available through any Hera21 Service, such as text, graphics, logos, button icons, images, audio and video clips, and data compilations, is the property of Hera21 or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Hera21 Service is the exclusive property of Hera21 and protected by U.S. and international copyright laws. 

Trademarks
Hera21, Hera21.COM and other Hera21 graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Hera21 Service are trademarks or trade dress of Alan Fisher Inc in the U.S. and other countries. Hera21’s trademarks and trade dress may not be used in connection with any product or service that is not Hera21 ’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hera21 . All other trademarks not owned by Hera21 that appear in any Hera21 Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hera21 .

License and Site Access
Subject to your compliance with these Conditions of Use, Hera21 grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Hera21 Services. This license does not include any resale or commercial use of any Hera21 Service or its contents; any collection and use of any product listings, images, descriptions, or prices; any derivative use of any Hera21 Service or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Hera21 or its licensors, suppliers, rightsholders, or other content providers. No Hera21 Service, nor any part of any Hera21 Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Hera21 . You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Hera21 without express written consent. You may not use any meta tags or any other "hidden text" utilizing Hera21 ’s name or trademarks without the express written consent of Hera21 . You may not misuse the Hera21 Services. You may use the Hera21 Services only as permitted by law. The licenses granted by Hera21 terminate if you do not comply with these Conditions of Use or any Service Terms.

Your Account
If you use any Hera21 Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Alan Fisher does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Alan Fisher Services only with involvement of a parent or guardian. ALAN FISHER reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments, and other content; send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. ALAN FISHER reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Hera21 a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Hera21 and its sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Hera21 for all claims resulting from content you supply. Hera21 has the right but not the obligation to monitor and edit or remove any activity or content. Hera21 takes no responsibility and assumes no liability for any content posted by you or any third party. 


Copyright Complaints
Hera21 respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

Risk of Loss
All items purchased from Hera21 are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns, Refunds and Title
Hera21 does not take title to returned items until the item arrives at our returns center. At our discretion, a refund may be issued without requiring a return. In this situation, Hera21 does not take title to the refunded item. For more information about our returns and refunds, please see USA Returns and International Returns in our Customer Service pages.

Product Descriptions
Hera21 attempts to be as accurate as possible. However, Hera21 does not warrant that product descriptions or other content of any Hera21 Service is accurate, complete, reliable, current, or error-free. If a product offered by Hera21 itself is not as described, your sole remedy is to return it in unused condition.

Pricing
With respect to items sold on the Websites, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We generally do not charge your credit card until after your order has entered the shipping process. 

Merchandise Availability

Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service or by joining us in Live Help in the lower right-hand corner of our homepage. You will receive a shipping confirmation e-mail once your items have shipped.

Hera21 Software Terms
In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Hera21 Services (the “Hera21 Software”).

OTHER BUSINESSES
We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Hera21 does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE HERA21 SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE HERA21 SERVICES ARE PROVIDED BY ALAN FISHER ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. ALAN FISHER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE HERA21 SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE HERA21 SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE HERA21 SERVICES IS AT YOUR SOLE RISK. 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ALAN FISHER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HERA21 DOES NOT WARRANT THAT THE HERA21 SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE HERA21 SERVICES, HERA21’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM OR ON BEHALF OF Alan Fisher ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALAN FISHER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY HERA21 SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY HERA21 SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

A.       Disclaimer. WE ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES OR INACCURACIES OF THE CONTENT, PRODUCTS, INFORMATION, SERVICES AND MATERIALS SET FORTH ON OR MADE AVAILABLE THROUGH THE SERVICES, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, PRODUCTS OR ANY THIRD PARTY WEBSITE(S) OR PRODUCTS, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES OR THIRD PARTY WEBSITE(S), (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES OR ANY THIRD PARTY WEBSITE(S) BY HERA21.COM OR ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN THE SERVICES OR ANY CONTENT, INFORMATION AND MATERIALS (INCLUDING BUT NOT LIMITED TO THIRD PARTY WEBSITE(S)) OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY OF THE FOREGOING.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF AND RELIANCE UPON ANY AND ALL OF THE SERVICES, PRODUCTS, SERVICES AND/OR CONTENT IS AT YOUR SOLE RISK AND IS MADE AVAILABLE ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALL PRODUCTS SOLD BY WWW.HERA21.COM ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS. ACCORDINGLY,  WWW.HERA21.COM  MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT SOLD, EXCEPT AS MAY EXPRESSLY BE STATED HEREIN. WWW.HERA21.COM MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES, PRODUCTS, CONTENT, THE CONTENT OF ANY THIRD-PARTY WEBSITE LINKED TO OR FROM THIS SITE, COMMENTS, INFORMATION OR ANY OTHER ITEMS OR MATERIALS ON THIS SERVICES OR LINKED TO FROM THIS SERVICES.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU RESIDE IN ONE OF THESE STATES OR JURISDICTIONS, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

 B.       Limitation of Liability. IN NO EVENT SHALL HERA21 BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING FROM OR CONNECTED IN ANY WAY WITH THE SERVICES, CONTRIBUTIONS, MATERIALS, CONTENT, COMMENTS, PRODUCTS, SERVICES, SOFTWARE, OR PROVISION OF OR FAILURE TO PROVIDE SERVICES, MADE AVAILABLE OR OBTAINED THROUGH THIS SERVICES OR ANY THIRD-PARTY WEBSITE(S), OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICES , WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WWW.HERA21.COM HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, WWW.HERA21.COM 'S LIABILITY TO YOU IN RESPECT OF ANY LOSS OR DAMAGE SUFFERED BY YOU AND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES OR PURCHASE OF ANY PRODUCTS OR SERVICES, WHETHER IN CONTRACT, TORT, OR FOR BREACH OF STATUTORY DUTY OR IN ANY OTHER WAY SHALL NOT EXCEED $50 IN THE AGGREGATE.

C.       ANY PRODUCTS, SERVICES, COMMENTS AND CONTENT MADE AVAILABLE OR OBTAINED THROUGH THE USE OF THE SERVICES, AND ALL OTHER USE OF THE SERVICES, IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS THEREFROM.

D.       IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

Unauthrorized use of the web
You shall not use any automatic or manual conduct, device, process, software, program, algorithm, methodology or routine, including but not limited to a "robot," "spider" or other similar process or functionality to interfere (or attempt to interfere) with, damage, disable or impose an unreasonable burden or load on, the operation of the Services, or transmit any worms or viruses or any code of a destructive nature on or to the Services.

You agree that you shall not use the Services for any illegal, obscene, abusive, offensive, harassing, improper or objectionable purpose, to sell or offer to sell any goods or services, to conduct or forward surveys, contests, or chain letters, or conduct product deisgn, or modify product design, or for any purpose that is prohibited by these Terms. Illegal and/or unauthorized uses of the Services, including, but not limited to, unauthorized framing of or linking to the Services or unauthorized use of any robot, spider, or other automated device on the Services, will be investigated and will be subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.

Applicable Law
By using any HERA21 Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and HERA21.

Disputes
Any dispute or claim relating in any way to your use of any HERA21 Service, or to any products or services sold or distributed by HERA21 or through the Websites will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to 3183 Wilshire Blvd, #196-A4, Los Angeles, CA 90010. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Alan Fisher will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. 

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Site Policies, Modification, and Severability
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of HERA21 Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 

Our Address:
ALAN FISHER INC dba Hera21
3183 Wilshire Blvd, #196-A4
Los Angeles, California 90010
http://www.hera21.com


Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent the written information specified below. Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed.

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the site;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Pursuant to Title 17, United States Code, Section 512 (the “Digital Millennium Copyright Act”), notifications of claimed copyright infringement should be sent to last-pick.com’s Agent set forth below. All inquiries must be filed in accordance with the Digital Millennium Copyright Act.

You agree that monetary damages may not provide a sufficient remedy to last-pick.com for violations of these Terms, and you consent not to injunctive or other equitable relief for such violations & monetary relief.

HERA21’s Copyright for notice of claims of copyright infringement on the Websites can be reached as follows: 
Copyright Agent Mailing Address
ALAN FISHER INC
3183 Wilshire Blvd, #196-A4
Los Angeles, CA 90010 USA
tel: 949-945-7803
e-mail: legal@hera21.net


Additional Hera21 Software Terms

    1. Use of the HERA21 Software. You may use HERA21 Software solely for purposes of enabling you to use and enjoy the HERA21 Services as provided by HERA21 , and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the HERA21 Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the HERA21 Software or otherwise assign any rights to the HERA21 Software in whole or in part. You may not use the HERA21 Software for any illegal purpose. We may cease providing any HERA21 Software and we may terminate your right to use any HERA21 Software at any time. Your rights to use the HERA21 Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain HERA21 Software that are specifically identified in related documentation may apply to that HERA21 Software (or software incorporated with the HERA21 Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any HERA21 Service is the property of HERA21 or its software suppliers and protected by United States and international copyright laws.

 

    1. Use of Third Party Services. When you use the HERA21 Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

 

    1. No Reverse Engineering. You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the HERA21 Software, whether in whole or in part, or create any derivative works from or of the HERA21 Software.

 

    1. Updates. In order to keep the HERA21 Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

 

  1. Export Regulations; Government End Users. You must comply with all export and re-export restrictions and regulations of the Department of Commerce and other United States agencies and authorities that may apply to our Software. If you are a U.S. Government end user, we are licensing the HERA21 Software to you as a "Commercial Item" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the HERA21 Software are the same as the rights we grant to all others under these Conditions of Use.
ABOUT US

Since its launch as a modestly sized online boutique specializing in hard-to-find lines, Hera21 has grown to one of the leading fashion retailers speciazling in wedding jewelly and other related items. Earth bending  Chics, contempo woman in mind, Hera21 offers a comprehensive collection of jewellry and accessories to suit your style and occasion.

Hera21's commitment to staying ahead of the curves and providing a personalized shopping experience continue to be driving forces behind the company's success. The Queen of new design talent and a pioneer in the demand-meets-boutique approach to needs. Our exclusives section features limited-edition pieces from "not-mided designers with top feeling" available only at Hera21.

Contact us at
Tel: 949-945-7803
e-mail: info@hera21.net

Check out careers with us.

Please wait...